Answers to your policy and account questions
Your account data stays on file for 12 months after closure. After that, we delete it unless local law requires us to keep records longer. You can request deletion sooner by contacting support with your account email and ID verification.
Yes. Head to Account → Settings → Legal and select 'Request my data'. We'll email you a portable file within 14 days with every piece of information we hold — deposits, withdrawals, game history, ID scan and contact details.
Your account works on desktop, mobile web, and Android app. Open ratu casino on any device with internet; your balance, history and settings sync instantly. Players in Jakarta and across Indonesia use the same login and lobby.
Withdrawals are private between you and ratu casino. Verification happens when you request the withdrawal; we check your ID against your signup details. Most withdrawals clear within 24 hours after verification passes.
Yes. Log in, go to Wallet, and add or remove payment rails — DANA, OVO, GoPay and QRIS are all available. You can switch between them on every deposit without restarting your account.
Contact live chat or email support immediately with your account email. We'll freeze withdrawals while we investigate. Change your password in Account → Security, then confirm it with support to unlock your account again.
No. Your account data stays within ratu casino except for payments (which go through DANA, OVO, GoPay or QRIS) and fraud checks. We never share your email, phone or ID with third-party marketers or other platforms.
